Table of Contents
- Account creation and signup
- Premium Subscription
Account email links expire after a period of time. The original ones expired after an hour. The new ones expire after 1 day. If you have a problem with the email verification link, don't worry we've still captured your sign-up and your account will not be impacted.
Just contact support and we can get that changed for you.
If you want access to a large database of foods, you'll need to switch to the Calorie / Macro Counting tracking system. The Meal plan option gives you macros for reference but the app calculates the portions you need to consume of those items.
You can change your nutrition tracking system at any time by going to "My Profile" and changing the "What are you more likely to do?" option.
When calculating Macros for Portion control and Meal plan, we take into consider sex, weight, and your fitness goals. This is a basic macro calculation that is "good enough" for most people.
For Premium users using Calorie / Macro counting, we look at sex, weight, goal weight, activity level, and fitness goal, and then macro preference to calculate macros specifically for you. Depending upon your goals and various stats, the two can be very different.
If you make changes to your options under My Profile, you will see the results immediately reflected in your macros:
Yes! Premium subscribers can use custom macros (including keto). To customize your macros go to "My Profile" and then scroll down to the Nutrition section. Make sure you have Calorie / Macro counting selected. You will see a button that says Customize my macros:
From the nutrition screen, you can tap on the pencil icon and customize them:
In short, you can't. Each challenge lasts all year for a calendar year. Because of this, we cycle the numbers on the photos whenever you take your first photo in a given year. If your photos do not say "Day 1" on your photos that is 100% OK as the day numbers are there for you to measure your progress throughout the entire challenge, not just a single sprint.
We understand that photos can be a sensitive part of the process. As such, we take handling your photos seriously. In short, the people who can access your photos are: you, your Transphormation Advisor, and the contest administrators.
Currently you cannot delete your photos from the app. We can delete photos on an as-needed basis.
You can change your workouts at any time by going to My Profile and then changing the workout preferences there. If you've already completed a workout for today, you'll see the new workouts tomorrow. Just use the arrows to go to the next days and see what's coming up.
The rest days are built into the workouts. However, you could just swap the rest day and mark off the workout as completed.
The free version comes with a standard body-building workout. If you want to access the at-home, EMOM, and other workouts, then you'll need a premium membership.
Once you go Premium, you'll need to go My Profile and change your workout and / or nutrition preferences there.
If that happens, please try the following:
If this does not fix it for, you try uninstalling and reinstalling the app.
If that does not work, please contact support.
Please note that 1st Phorm does not have your credit card and we are unable to manage your subscription for you.
If you purchased the subscription on an iPhone please see this article for help in managing or cancelling your subscription.
If you purchased the subscription on an Android device please see this article for help in managing or cancelling your subscription.
You can drop your advisor at any time. Just go to "My Advisor" and at the bottom tap "Drop Advisor". Then you can go and request a new one. If you need help finding an advisor contact us and we'll help you find one.
If you ever find yourself getting logged out and unable to log in or otherwise just not able to use the app, check your connectivity. Here are some tips that have worked for others:
If you are on Wi-Fi, try turning it off. Some corporate networks may block application traffic.
If you are on cellar data, check your data settings. Phones can be configured to disable application data while not on Wi-Fi:
The app supports iOS versions 11+. For the best experience, you should be on the latest version of iOS.
The app supports Android versions 7+. For the best experience, you should be on the latest version of Android.
We'd love your feedback! If you've got an idea or something you'd like to see. Use the support link to let us know.
If you need help finding a trainer, please contact Jeremy. He can help you find a trainer that will work for you.
If you run into errors like "something went wrong" or other technical issues, please contact support.